Bachelor's Degree in English, Human Services, Public Relations, Communications or related field. Master's Degree highly preferred.
Two to four years experience in a healthcare setting which includes extensive experience in patient relations/patient satisfaction. Demonstrated experience in complaint resolution, coordination and interaction with senior staff and the medical community.
Excellent interpersonal, verbal and written communication skills. Demonstrated emotional maturity in interaction with others. Ability to work independently. Proven history of ability to handle sensitive and highly confidential issues. Must have proven history of exemplary customer service skills. Must demonstrate understanding and be able to communicate clearly regarding patient relations issues as related to quality of care.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or
feel; talk or hear. They are frequently required to reach with hands and arms. They are also required to stand and
walk. They must occasionally lift and/or move up to 25 pounds. Specific vision abilities requires include close
vision, distance vision, color vision, peripheral vision and depth perception. This noise level in the work
environment is usually moderate.
Incumbents as well as external and internal applicants who become disabled must be able to perform the
essential job functions with or without the assistance of reasonable accommodation as determined on a case by