Yale New Haven Health System

PATIENT CARE NAVIGATOR

US-CT-Trumbull | US-CT-Fairfield
Job ID
62999
Department
BREAST CENTER
Category
BEHAVIORAL HLTH & SOCIAL WORK
Position Type
Full Time Benefits Eligible
Scheduled Hours
40
Work Schedule
DAYS
Work Days
MON-FRI
Work Hours
8:30-5PM
Work Shift
MAY NEED TO ADJUST HOURS SLIGHTLY TO SERVICE PATIENTS
Requisition ID
2017-16319

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient’s specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Positively affects patient care by facilitating the multidisciplinary clinical system. Responsible for the navigation of patients with a Breast Cancer diagnosis through the continuum of care. The Navigator improves patient preparedness for treatment via education and psychosocial support, by facilitating interaction between patients and their physician(s), providing logistical support and by facilitating the referrals process. The Navigator assists in the development of appropriate education materials and program monitoring to promote coordination of care and patient compliance/satisfaction. Continuously monitors/measures progress of interventions and outcomes. Efficiently stewards hospital and community resources. Partners with patients/families in addressing their concerns, issues, desires and needs. Facilitates the assessment, initiation and evaluation of patient/family education. Enhances the patient/family quality of life through assessment, teaching, communication, emotional support, spiritual support and the practice of family centered care. Assists patiens in understanding their diagnosis, treatment options and the resources available including educating patients about clinical trials and technologies Serve as an essential link between patients and all other care providers Facilitate appts for consults and support services within established service standards, including social work, dieticians, physicians etc. and properly transitions patients to our survivorship program. Coordinate multidisciplinary planning conferences and present NCCN guidelines for discussion and incorporate into treatment planning , attends clinical rounds for the BCC patients and presents accordingly. Follow patient through continum of care including both inpatient and outpatient care settings Work with Cancer Registry staff and others to collect data, track outcomes, and support strategic and Cancer Committee goals. Adhere to established productivity measures Responsible for outreach efforts and to establish and maintain positive working relationships with key customers (physicians, radiology, nurses, social services, etc) In addition, this job will also work to build a community presence to assist the Cancer program with development of community awareness events and participation in fund-raising efforts.

EEO/AA/Disability/Veteran

Responsibilities

  • 1. Provides support to patient and care giver(s) though their cancer journey through support, guidance and direction
  • 2. Support fund raising activities
  • 3. Clinically manages breast COE's and case reviews for specific tumor types along with designated breast nurse
  • 4. Assists with provision of community education and screening activities
  • 5. Represents the NFPBCC as a high level professional at all times
  • 6. Develops measures for success and assists with tracking data and reporting Participates in department specific quality improvement activity relevant to program and role

Qualifications

** This position will work in both our Trumbull and Fairfield locations.

 

EDUCATION

 

MSW with previous hospital experience required

 

EXPERIENCE

 

3-5 years clinical and hospital experience.  Breast Cancer or Oncology experience preferred.

 

LICENSURE

 

LMSW required, LCSW preferred.

 

SPECIAL SKILLS

 

Excellent communication skills and service recovery knowledge Flexibility Excellent leadership, organizational skills Requires independent problem solving, critical thinking and decision making Willing to continue education through both formal and non-formal opportunities

 

PHYSICAL DEMAND

 

Must be able to stand, sit and walk through out the day. Drive to outside meetings and appts. Flexible to attend evening and weekend functions periodically

 

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