To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Provides concierge support for the hospital lobbies and waiting areas. Contacts patients after they have been discharged and completes a comfort call. Performs other duties as assigned.
High School degree or equivalent required. Must be enrolled in an accredited registered nurse program or obtained LPN license.
Must have at least 1 semester of clinical experience in an acute care setting.
Computer skills to include Access, Excel, Word, PowerPoint and internet. Ability to multi-task. Self starter, able to handle responsibility with minimal supervision. Must be able to problem solve. Ability to work independently with strong follow through skills and attention to detail. Motivated and adapts easily to a changing environment. Strong verbal and written communication required. Must have excellent customer service and interpersonal skills. Sensitivity to individual situations is a must. Caller must have the ability to navigate the computer system in order to maintain a high level of productivity. Caller needs to understand how to de-escalate a situation and triage appropriately. Must us sound judgement. Caller must be confident in ability to align and emphasize while not assuming inappropriate responsibility for task.Caller needs to understand how to de-escalate a situation and triage appropriate. Caller must be confident in ability to align and emphasize while not assuming inappropriate responsibility for task.
While performing the duties of the job, the employee is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk. The employee must frequently stoop, kneel, crouch, or crawl; talk or hear. The employee must regularly lift and/or move up to 20 pounds, occasionally move and/or lift up to 20 pounds. The specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. Incumbents as well as external and internal applicants who become disabled must be able to perform the essential job functions with or without reasonable accommodation as determined on a case by case basis.